Internal Auditor
3 Days
ISO 20000-1 Internal Auditor
A training programme developing the skills to conduct IT service management system internal audits.
Duration
3 Days
Certificate
Exemplar Global
Format
Classroom / Online
Modules
3 Modules
Who Is This Course For?
IT department personnel
Service managers
Internal auditors
IT quality officers
Course Content
A comprehensive, modular curriculum designed for practical application
Module 1: Standard Requirements
- Service life cycle
- SLA management
- Supplier management
Module 2: Internal Audit
- Process-based auditing
- KPI evaluation
- Compliance checking
Module 3: Improvement
- Service improvement plan
- Corrective actions
- Continual improvement
Certification
The ISO 20000-1 Internal Auditor certificate qualifies you to assess the performance of your IT service management system.
IT service internal auditing
Process optimisation
Service quality improvement
ITIL knowledge depth
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