Lead Auditor
5 Days
ISO 20000-1 Lead Auditor
A comprehensive competence programme for planning and conducting IT service management system audits.
Duration
5 Days
Certificate
Exemplar Global
Format
Classroom / Online
Modules
4 Modules
Who Is This Course For?
IT service managers
ITIL specialists
Aspiring auditors
IT consultants
Course Content
A comprehensive, modular curriculum designed for practical application
Module 1: ISO 20000-1 Framework
- Service management principles
- ITIL integration
- Service level management
Module 2: Process Assessment
- Incident management
- Change management
- Capacity and availability
Module 3: Auditing
- IT service audit techniques
- Evidence collection
- Performance evaluation
Module 4: Reporting
- Finding analysis
- Improvement recommendations
- Follow-up audits
Certification
The ISO 20000-1 Lead Auditor certificate qualifies you to independently conduct IT service management system audits.
IT auditor competence
ITIL-ISO integration knowledge
Service performance expertise
Digital transformation contribution
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